Product

Scaling HRTech across DACH region

We’re growing fast and reshaping how companies roll out, integrate, and scale mission‑critical technology across their HR teams.

By combining deep implementation expertise with modern automation and data‑driven workflows, we help customers adopt new software with confidence, and keep their operations running smoothly from day one.

Our ambition is bold: to become the go‑to partner for seamless software onboarding and long‑term customer success across the entire digital ecosystem.

And now, we’re ready to bring on a Customer Success Manager to help lead that charge.

What you’d be working on

• Owning      customer projects end‑to‑end; from scoping and planning through delivery,      adoption, and ongoing success

• Translating      customer needs into clear plans, timelines, and deliverables, ensuring      expectations are aligned throughout

• Coordinating      multidisciplinary teams and distributing work packages that keep everyone      moving in sync

• Guiding      customers through new software implementations, integrations, and data      migrations with clarity and confidence

• Reviewing      delivered functionality against the original scope and ensuring quality      standards are met

• Acting      as the communication hub for all stakeholders — internal and external

• Coaching,      motivating, and supporting your project team to deliver their best work

What you bring along

• 3-5+      years of experience in customer success, implementation, or project      delivery — ideally in B2B SaaS or within the staffing/HR tech ecosystem

• The      ability to read technical documentation, understand system behaviour, and      perform fit‑gap assessments without getting lost in the weeds

• A      calm, structured approach to prioritization, even when timelines shift or      scope expands

• Strong      communication skills across every channel: calls, emails, presentations,      workshops, and day‑to‑day conversations

• A      pragmatic, energetic, and collaborative mindset, you keep teams aligned      and customers reassured

• A      track record of keeping projects on time, on budget, and on scope while      maintaining great relationships

• A      natural ability to build trust, manage expectations, and keep stakeholders      informed without overcomplicating things

• German Fluency to communicate easily with DACH market

• Willing to work hybrid fashion, with travel to/from customers from time to time

Who you are

· A strong communicator with great people skills

· Organised and service driven to satisfy a mixture of customers

· You know how to set expectations early, communicate transparently, and keep customers and colleagues confident throughout the journey.

· When a project gets messy, shifting deadlines, expanding scope, unexpected dependencies, you stay composed, set the right priorities, and guide everyone toward a smooth landing.

· Thrive in start-up or scale up environments as we’re fast moving!

If this sounds like the kind of challenge you’re ready to take on, we’d love to talk in more detail.